International network for aid, relief and assistance

Health Program Coordinator – Turkey

  • INTERVENTION SECTOR(S):  Health & Mental Health
  • CONTRACT TYPE: Full Time
  • PERIOD OF EMPLOYMENT: 1 year, renewable based on performance and funding
  • SALARY: $2000-$2500
  • EDUCATION DEGREE: social science or any relevant degree (medicine, pharmacy, nursing)
  • ARABIC and / or TURKISH LANGUAGE: Fluent


INARA provides life-altering medical care and reconstructive surgery for children (0-18 years) who have injuries due to war, blasts, or unsafe living conditions, and are unable to access or afford treatment. INARA’s work consists of filling the gap in access to free-of-charge medical and surgical treatment. INARA also supports ongoing cases with medication, medical equipment (such as prosthetics, eyeglasses, glass eyes, and hearing aids), laboratory and diagnostic testing, transportation, accommodation prior/post-surgery, and other therapeutic regimens (speech therapy, physiotherapy, and psychotherapy). In addition, INARA provides psychiatric and psychological therapy services to children in need through its in-house mental health program.


INARA’s entire operation and staff in Turkey have been impacted by the earthquake. The earthquake zone is also where all our beneficiaries live. We have activated our Rapid Response Program, looking at where we are able to provide support not only to our beneficiaries’ families who are among the most vulnerable given that they already have traumatic medical injuries and mental health problems but also to all those who have been impacted by this devastating event.  Our main intervention is called Aid, Relief, and Assistance, where we are distributing relief items, providing medical aid for early discharged survivors, and psychological first aid and MHPSS assistance for children in temporary safe spaces. We are based out of Gaziantep and are roving around the affected areas to assist as many families as possible through urgent assistance. We are distributing standard hygiene packages which also include a children’s toy section with “mind” items such as rubix cube, puzzles, legos etc etc.. On the other hand, we are just initiating a pilot project where we will deploy a mobile team constituted of a doctor or a nurse and a social worker in a well-equipped caravan to provide consultations and wound change for the survivors while also conducting basic psychosocial support, recreational educational activities, self care, positive parenting and storytelling for kids through the included mobile library. These activities will go simultaneously through INARA’s mobile caravan to address the physical and mental health needs of the affected children and their families. 



The Opportunity

INARA, through its locally registered operation in Turkey, will be revamping its mental health program to address the impact of the earthquake on children. As a part of this effort, INARA is planning on establishing small field centers, operating out of tents, to run basic emergency mental health interventions for children ages 0-18 plus potentially expand into providing services to adults and family units. 

INARA is looking for qualified and dedicated individuals to help build up this program while maintaining INARA’s original program of providing medical and mental healthcare to war, conflict, and instability impacted children.. In addition, recruits would observe, and survey individuals to identify those that will need more targeted one on one interventions.



The Health Program Coordinator is responsible for the Case management and mental health team at INARA. He/she will lead and influence casework practice across a team of case management officers which directly supports injured and wounded refugee children through effective case management allocation, team and individual casework supervision and collaborative work with other organizations in Turkey. He/she will additionally work to build up our post-quake program as INARA is here to stay and serve the population. 


Case Management & Healthcare Coordination

  • Manage and coordinate a team of Case Management Officers through effective group supervision, leadership and individual casework coaching in order deliver accountable and collaborative casework
  • Ensure that project cycle management is carefully applied (needs assessment, planning, resources allocation, beneficiary selection, monitoring and reporting) 
  • Participate in country strategic reviews, linking with the project itself and any potential future program developments (including fundraising) of similar nature
  • Ensure holistic oversight and management of casework cycle from case initiation to case closure by providing sufficient guidance and technical support to the case team, and undertaking casework for complex cases when necessary
  • Advocate for the best interest of children with other members of the interdisciplinary team and within the healthcare institution to ensure children’s and families’ informed decision-making, consent, concordance with plans of care, and quality of life
  • Plan and set field operations schedule, resource allocation and services offering
  • ensure that the relevant field teams have good administration skills
  • ensure that the relevant field teams meet the high quality standards by following the performance based indicator approach
  • Conduct needs assessment, participatory assessments and surveys when needed.
  • Conduct regular visits to the field to oversee the ongoing activities
  • Facilitate case referrals to/from partner organizations and agencies, and assist families in understanding related policies, eligibility criteria, and financial/legal issues
  • Ensure the implementation of common ethical and legal standards in social work in healthcare settings, and identify and build on protective and risk factors
  • Identify child protection and SGBV concerns, and ensure that Child Protection principles are followed throughout all steps of casework
  • Coordinate palliative care, including pain and symptom management, with medical staff
  • Address family systems issues, including the impact of healthcare concerns, illness, and disease on family relationships; life cycles; and caregiving roles and support models.
  •  Provide guidance to staff on all issues related to program implementation;
  • overseeing the RRP in the absence of the country manager
  • ensuring close coordination between case workers, field officer, distribution assistants, and the MHPSS team or health team
  • working with the operations and liaison coordinator to verify the activities are in line with the country governmental plans and the emergency response plan

Staff management

  • Line manage, coach and supervise all assigned Program staff
  • ensure efficient and effective work schedule is in place for the team in the field according to the agreed work plan
  • Monitor the team’s performance according to their assigned tasks and provide regular feedback to the country manager
  • perform evaluation of staff performance
  • assess the needs of the field teams and ensure appropriate trainings are conducted

Behavioral Health

  • Provide intervention plans and/or referral for cases related to grief, loss and bereavement; depression, anxiety, substance-use and other mental health conditions; sexual health and concerns related to sexual orientation, gender identity and roles. This should be taken into consideration according to the child’s stage of development.
  • Provide counseling and behavioral change evidence-based intervention.
  • Provide support to the mental health program team and ensure coordination between both programs.

Organizational Development & Administration

  • Strengthen the organization’s monitoring and evaluation processes and tools, and provide support in evaluating the impact of programs
  • Develop internal and institutional donors reports on progress of programs, and ensure that all reports, data and accountability are delivered within timeframes
  • Responsible for the development, implementation and monitoring of case management plans for programs
  • Contribute to policy and strategy development, and provide support in the development and implementation of new proposals and program
  • Provide support in maintaining and developing the organization’s medical and humanitarian partnerships for enhanced collaborative work
  • Support the operations team in the development of the procurement plan
  • Ensure that case files are updated in a timely manner using the organization’s digital platforms
  • Request and expend weekly allocated cash advances, and review and approve relevant paperwork for the case team.
  • Oversee that physical receipts and bills from treatment providers are maintained.
  • Ensure financial and procurement procedures are applied when dealing with suppliers/contractors


  • Reports to the Country Manager on a regular basis through weekly catch ups
    Requests approval for all payments from the Country Manager.

Working environment

  • Located in Gaziantep, Turkey the working environment will be a combination of both field and office-based work
    There may be times when the position holder is required to work on the weekends or evenings and undertake other duties which are broadly in line with the above.


  • A bachelor’s degree in social science or any relevant degree (medicine, pharmacy, nursing)
  • At least 3 years of experience in health projects and case management.
  • Proficiency in Arabic or Turkish and English is required.
  • Excellent oral and written communication and reporting skills.
  • Competence in Microsoft office, and data collection tools.
  • Decision-making skills for acting on policies and strategies.



Please send your updated CV and a cover letter in English, detailing how you meet the responsibilities and requirements to recruitment@inara.org, with “Health Program Coordinator – Turkey” as the subject line. CV-only applications will not be considered, submitting a cover letter is required. and only the shortlisted candidates will be contacted.

Please note that INARA does not cover any relocation costs for this position.